Shipping & Handling policy


Shipping & Timelines:

This depends on the type of product and location. We dispatch our products within 1 to 3 days from the order date, from Monday to Friday (excluding Indian public holidays), and it takes another 1 to 14 working days for the order to reach you based on your location. As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.

We offer shipping for all deliveries in India.

 

We have tie-ups with leading domestic courier companies and deliver to a majority of the postal codes in India.
Courier companies generally deliver the shipments during normal working hours, which may vary across courier companies.

The courier company will call you on the contact number provided by you before delivering the order. We urge you to plan and co-ordinate accordingly so that someone is available at home to receive the order.

 

Address Change requests:

Once an order is registered, you can request for address change within 24 hrs of placing the order.
You may send your shipping address alteration request to Support@jadeseternal.com and the needful will be done.
 
What if there are any delays?
If for any reason, there is going to be a delay in shipping due to an item not being in stock or if there is any unusual delay, we will notify you by email.
Any delivery dates mentioned are approximate only and we are not liable for any delay in delivering your order.

 

VAT, Taxes & Duties:

Vat/Duties & Taxes are not within our control. They vary as per the government rules and hence must be paid by the buyer as per the applicability.

  

What payment options does Jade’s support?

·         We accept all Master and  Visa cards.

·         Net banking facility of all Major Banks in India.

·         Cash on Delivery (COD)

Please note: we do not accept foreign currency as payment against a COD order.

 

What is Cash on Delivery?

If you do not want to pay Online, you can opt for COD payment. You can pay at the time of delivery at your shipping address without any advance Payment. You can pay to the courier delivering the product. Please note below the conditions applicable for COD

·         The minimum order value is Rs. 1000.

·         A surcharge of Rs. 100 will be applicable for order value less than Rs. 1000.

·         Shipping charge of Rs.100 will be applicable for COD.

·         It's strictly a cash-only payment method; Gift Vouchers or Store Credit cannot be used for C-o-D.

Please note: we do not accept foreign currency as payment against a COD order.

 

Additional and Surcharges

 

Are there any hidden charges when I make a purchase on Jade’s (Octroi, Sales Tax)?

No. The listed price is inclusive of all the taxes and is the final price what you have to pay for the product.

·         The minimum order value is Rs. 1000.

·         A surcharge of Rs. 100 will be applicable for order value less than Rs. 1000.

·         Shipping charge of Rs.100 will be applicable for COD.